Straight Answers

Nurse Navigators is a nurse-led care navigation and healthcare practice providing Registered and Licensed Nurse care navigation, care coordination, and facility compliance support. We serve two distinct audiences: families who need help coordinating, advocating for, and managing complex care — and facilities that need compliance auditing, regulatory guidance, and staff training.

For families, we're the person in the room who knows what's being said, catches what's being missed, and coordinates the full picture. For facilities, we're the auditor who inspects before the state does.

Nurse Navigators is an independent, private-pay Registered and Licensed Nurse care navigation and clinical consulting practice.

We focus on comprehensive in-home care assessments, personalized care planning, direct care coordination, and family advocacy — working collaboratively alongside your attending physicians, specialists, and care providers.

Yes, absolutely. Through our in-home personal care services, our trained caregivers and navigators provide direct, hands-on assistance with Activities of Daily Living (ADLs).

This includes:

—— Bathing and personal hygiene (assisted showers, partial baths, bed baths)
—— Incontinence care, toileting, and peri-care
—— Safe transfers, mobility support, gait belt assistance, and mechanical lift assistance
—— Dressing, grooming, skin care, and oral hygiene
—— Feeding assistance and meal preparation
—— Medication reminders and tracking

Every hands-on care engagement is planned and supervised under licensed Registered Nurse clinical oversight to support safety, dignity, and proper technique.

Our navigators are Registered and Licensed Nurses and experienced care professionals who have worked bedside, in clinical settings, and inside the compliance system itself. This isn't a staffing agency model — we are clinical professionals who've carried the same care loads we now navigate.

Every engagement involves clinical nurse oversight. Specific credential details are available on request.

Our service area for family services is based in Phoenix, serving families across Arizona, including the East Valley (Mesa, Chandler, Gilbert, Tempe), Scottsdale, and communities statewide.

Compliance consulting and legal nurse consulting engagements are available across Arizona and remotely. Contact us if you are outside our primary metros — many services can be adapted.

We are very clear and transparent about our scope and practice parameters:

What we provide: In-home care assessments, personalized care plans, care coordination, medication reconciliation, Registered and Licensed Nurse Care Navigation, hospital discharge advocacy, comfort care planning, and facility compliance consulting.

Practice Parameters:

—— Independent care navigation, coordination, and advocacy on a direct private-pay basis
—— All care guided by physician treatment plans and licensed nurse clinical assessments
—— For life-threatening emergencies, always call 911 directly (our operating hours are Monday to Friday, 8 am to 6 pm Arizona time)
—— We do not bill Medicare, Medicaid, or private insurance, so we stay independent of any insurer and solely dedicated to your family

We bridge and complement the medical system — providing reliable care navigation at home while advocating for you across doctors, hospitals, and care communities.

Yes — this is one of our most common engagements. Our Hospital-to-Home Bridge service manages the entire discharge coordination process: reviewing the discharge plan, communicating with the care team, arranging post-acute services, and conducting post-discharge check-ins and care transition coordination.

If your loved one is being discharged and you don't understand the plan or aren't confident in the next step — call us directly at (520) 201-4033. We can prioritize urgent discharge situations.

No. Nurse Navigators is a private-pay service. We do not accept Medicare, Medicaid, or any insurance plan for payment.

This is intentional — it keeps us working exclusively for you, not a payer. Some clients use HSA/FSA funds for applicable services. We provide detailed invoices for your records.

Every family and every facility is different, so we provide custom quotes based on your specific situation. Pricing depends on the type of service, duration, and level of care needed.

We offer services across personal care, companionship, clinical nurse consultation, concierge care, compliance auditing, and more. Call us or use our intake form to describe your situation — we provide a transparent, itemized service proposal following intake review.

All pricing is confirmed at intake. Private-pay only.

For care navigation requests (hospital discharge, transitions), we prioritize time-sensitive clinical situations upon inquiry.

Compliance consulting engagements are scheduled collaboratively based on facility availability and audit scope.

We primarily serve Assisted Living Facilities (ALFs) and Skilled Nursing Facilities (SNFs) in Arizona. We also work with adult day programs, memory care communities, and independent living facilities that have care components.

Our compliance consulting is built around Arizona ADHS regulatory standards and CMS requirements.

Navigator Survey Compass: A comprehensive, full-facility compliance audit covering documentation, care planning, medication management, staff records, and physical plant — benchmarked against current ADHS standards. Think of it as a mock survey. Delivers a detailed written report with findings, risk levels, and corrective action recommendations.

Gap Analysis: A targeted, faster assessment focused on a specific regulatory domain — medication management, staffing ratios, documentation practices, or a post-deficiency review. Scope is defined in advance.