Last Updated: July 2026

Nurse Navigators ("NNP", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our website and related services.

1. Information We Collect

We collect information that you provide directly to us, such as when you fill out an intake form, request a consultation, or communicate with us. This may include your name, email address, phone number, and any details regarding your healthcare needs or facility operations. We also automatically collect certain technical information when you visit our site, including IP addresses, browser type, and usage data via cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our care navigation and consulting services.
• Process your requests and respond to your inquiries.
• Improve our website functionality and user experience.
• Communicate with you regarding updates, security alerts, and support messages.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and services, provided those parties agree to keep this information confidential. We may also disclose information when required by law or to protect our rights and the safety of others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

5. Your Choices

You may opt out of receiving promotional communications from us by following the instructions in those messages. You can also disable cookies through your browser settings, though this may affect site functionality.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at compliance@nursenavigatorspro.com.

Last Updated: July 2026

Please read these Terms of Service ("Terms") carefully before using the Nurse Navigators website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Scope of Services

Nurse Navigators provides care coordination, clinical advocacy, and compliance consulting on a private-pay basis. We do not provide direct, hands-on bedside nursing care, nor do our services replace the medical advice, diagnosis, or treatment provided by your primary care physician or other healthcare providers. In medical emergencies, always call 911 or visit the nearest emergency room.

2. User Responsibilities

You agree to provide accurate, current, and complete information when utilizing our services and intake forms. You are responsible for maintaining the confidentiality of any account credentials provided to you and for all activities that occur under your account.

3. Intellectual Property

All content, branding, designs, and proprietary systems (including the Solstice Audit—) on this website are the intellectual property of Nurse Navigators and are protected by applicable copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

4. Limitation of Liability

To the maximum extent permitted by law, Nurse Navigators shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of, or inability to use, our services. We act as advocates and consultants, but regulatory outcomes and specific health outcomes cannot be guaranteed.

5. Modifications

We reserve the right to modify these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

Nurse Navigators operates as a care navigation and consulting practice. To the extent NNP handles Protected Health Information (PHI) in connection with care coordination, we implement safeguards consistent with HIPAA requirements. NNP navigators do not function as treating providers — they serve as coordinators, advocates, and consultants. Specific HIPAA obligations depend on the nature of each engagement and any applicable Business Associate Agreements in effect.

How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:

• Treatment and Care Coordination: To coordinate your care with physicians, specialists, and care facilities.
• Healthcare Operations: To run our practice, improve your care, and contact you when necessary.
• As Required By Law: We will disclose PHI about you when required to do so by federal, state, or local law.

Your Rights Regarding Your PHI

You have the right to:

• Inspect and request a copy of your medical records and PHI.
• Request an amendment to your records if you believe they are incorrect or incomplete.
• Request an accounting of disclosures of your PHI.
• Request restrictions on certain uses and disclosures of your PHI.
• Request confidential communications.

Security of Your Data

All PHI is transmitted using encryption both at rest and in transit. We maintain administrative, physical, and technical safeguards to ensure the integrity and confidentiality of your information.

To exercise your rights or request a full, detailed copy of our Notice of Privacy Practices, please contact our Privacy Officer at compliance@nursenavigatorspro.com.

Nurse Navigators is committed to ensuring digital accessibility for all users, including individuals with disabilities. We continuously strive to improve the user experience for everyone and apply the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. Our website aims to conform to WCAG 2.1 level AA standards.

Feedback and Support

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, please contact us:

Email: compliance@nursenavigatorspro.com
Phone: (520) 201-4033

We aim to respond to accessibility feedback within 2 business days and will work with you to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you.

By providing your mobile phone number to Nurse Navigators, you expressly consent to receive non-marketing and administrative text messages from us regarding your care coordination, appointments, and consultation requests.

Program Description

Nurse Navigators uses SMS messaging to send appointment reminders and care coordination updates. These messages are designed to facilitate efficient communication between our clinical team and you.

Opt-Out and Help

You can cancel the SMS service at any time by texting "STOP" to the shortcode or number from which you received the message. After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time.

If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at support@nursenavigatorspro.com.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your care coordination needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.