Clinical Care Navigation
for Arizona Families
We are not an agency. We are not a staffing company. We are a clinical navigation firm -- guided by Registered and Licensed Nurses -- that sits between your family and the healthcare system, translating complexity into clarity.
Founded on a Simple Truth
The healthcare system was not built for families. It was built for providers, insurers, and institutions. Nurse Navigators exists to change that equation. We place an experienced licensed nurse between your loved one and the system -- someone who speaks the clinical language, knows the regulatory landscape, and fights for your family's interests with the same intensity you would.
Nurse Navigators is an Arizona limited liability company (LISTERKEYS LLC d/b/a Nurse Navigators). Every service we deliver is advisory, coordinative, or supportive in nature -- designed to enhance the care your loved one already receives, not replace it.
Meet Your Navigators Leadership
Between the two of us we have 40 years of nursing experience.
Dr. Mark Lister Opina, DMgt (Doctor of Management), MAN, BSN, LSSGB
Dr. Mark Lister Opina is a Licensed Nurse and Doctor of Management (DMgt) with extensive experience in critical care, hospital leadership, infection prevention and healthcare quality improvement. Mark directs all clinical protocols, assessments and care-plan standards at Nurse Navigators.
Clinical Leadership
- Executive leadership in professional clinical nursing and healthcare administration
- Directs all nursing assessment standards, care plans, and clinical quality protocols at Nurse Navigators
- Specializes in complex care navigation, care transitions, and clinical quality improvement
Quality & Standards
- Extensive expertise in healthcare infection prevention, safety standards, and clinical audit readiness
- Supervises licensed nurse care management and clinical coordination across Arizona
- Focused on evidence-based client advocacy and family-centered care plans
Research & Scholarship
- Published researcher on clinical infection control standards (peer-reviewed academic journal)
- Doctor of Management (DMgt) with focus on healthcare leadership systems
- Advanced academic research background in nursing and executive healthcare management
Credentials & Education
- Doctor of Management (DMgt, Public Management)
- Master of Arts in Nursing (MAN) · Bachelor of Science in Nursing (BSN)
- Licensed Nurse, State of Arizona · Active and in good standing
- Lean Six Sigma Green Belt, Healthcare (LSSGB), IISE
- Executive course in financial management, Wharton School (2022)
Aaron Keys-Rodgers, PMP, C-AL, QCP
Aaron Keys-Rodgers directs daily family intake, care coordination logistics, clinical operations workflows, regulatory compliance, and quality assurance systems at Nurse Navigators. Bringing extensive Arizona healthcare operations experience in assisted living, memory care, and complex elder care environments, Aaron designs the operational workflows, family advocacy protocols, and clinical standards that guide clients through healthcare transitions. He is also the systems architect of Chronicle, Nurse Navigators’ proprietary care-record and compliance platform, ensuring secure, transparent, and rigorous care documentation for every family.
Operations Leadership
- Extensive leadership in assisted living, memory care, and senior healthcare operations across Arizona
- Directs daily family intake, care coordination logistics, and operational workflows
- Expertise in state regulatory compliance, survey readiness, and quality assurance systems
Clinical Capabilities
- Licensed Nurse, State of Arizona · Active and in good standing
- Comprehensive background in gerontology, complex elder care, and memory-care support
- Specialized training in behavioral crisis intervention and resident care de-escalation
- IV therapy and wound care certified clinician
Technology & Systems
- Sole architect of Chronicle, Nurse Navigators’ proprietary care-record and compliance platform
- Enterprise EHR systems implementation and digital compliance workflow specialist
- Automated audit logging and cryptographic record-integrity management
Credentials & Certifications
- Project Management Professional (PMP)
- Certified Assisted Living Facility Manager, State of Arizona
- Certified Assisted Living Nurse (CALN) · C-AL designation
- QAPI Certified Professional (QCP)
- Associate of Applied Science in Gerontology · Nursing Diploma
- Master of Science in Management (in progress)
Three Pillars of Service
Family Care & Navigation
Direct clinical assessments, medication reviews, appointment advocacy, discharge planning, and ongoing monitoring — delivered under licensed nurse clinical oversight.
Learn MoreFacility Compliance Consulting
Navigator Survey mock audits, medication cart reviews, policy manual rewrites, and regulatory readiness programs for Arizona Assisted Living Facilities operating under ADHS Article 8.
Learn MoreEducation and Training
Caregiver competency labs, family education programs, end-of-life preparation, and chronic disease coaching -- because knowledge is the first line of defense against decline.
Learn MoreLocal Roots. Clinical Precision.
We serve families and facilities based in Phoenix and across Arizona, helping families wherever their loved one lives. Our navigators know the local hospital systems, the discharge planners, and the regulatory landscape. This is not a national call center. This is your neighbor, with a nursing license and a plan.
Ready to Navigate
with Confidence?
Schedule a free consultation to learn how a Nurse Navigator can support your family or facility.
Request a Consultation