Privacy Policy

LISTERKEYS LLC, dba Nurse Navigators — Last Updated: July 8, 2026 — Effective: July 8, 2026

1. Who We Are

LISTERKEYS LLC, dba Nurse Navigators ("NNP," "we," "us," or "our") is a private healthcare consulting company based in Arizona. We provide care navigation, clinical advocacy, facility compliance consulting, and staffing services. Our registered business address is in Maricopa County, Arizona.

2. Information We Collect

Information You Provide Directly

• Name, email address, phone number submitted through consultation request forms
• Information about your care situation shared in intake forms or consultations
• Employment information submitted in job applications via our Careers page
• Communications sent to us via email, phone, or our contact form

Automatically Collected Information

• Browser type, device type, and operating system
• Pages visited on our website and time spent on each page
• Referring URLs (where you came from before visiting our site)
• IP address (used for security purposes only — not stored long-term)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry — contacting you about your consultation request or question
• To deliver our services — coordinating care navigation, scheduling, and clinical documentation
• To improve our website — understanding how visitors use our site to enhance the experience
• To communicate with you — sending appointment confirmations, service updates, and follow-up information
• To comply with legal obligations — maintaining records required by Arizona law and HIPAA regulations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent — such as when you authorize us to communicate with your physician or facility
• Service providers — trusted vendors who assist with email delivery, scheduling, or document management, bound by confidentiality agreements
• Legal requirements — when required by law, court order, or to protect the safety of our clients or staff
• Business transfers — in the event of a merger or acquisition, subject to the same privacy protections

5. SMS Communications

If you provide your phone number and consent to SMS communications, we may send appointment reminders, service updates, and care coordination messages. Standard message and data rates may apply. You may opt out of SMS at any time by replying STOP. For more information, see our SMS Terms.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure cloud storage through Google's HIPAA-compliant infrastructure, and access controls that restrict PHI access to authorized staff only. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• File a complaint with the appropriate regulatory authority

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.