Family Care Pathway
How Admission Works
A structured, reassuring 12-step path from first inquiry to Comprehensive Care Assessment, care planning, and ongoing clinical navigation.
Initial Inquiry
You connect with Nurse Navigators via our online request form, telephone at (520) 201-4033, or professional referral. A private, HIPAA-compliant lead record is opened.
Prompt First Reply (Within 4 Business Hours)
Our team reviews your inquiry and contacts you within 4 business hours (Monday through Friday, 8:00 am to 6:00 pm Arizona time) to answer initial questions and coordinate a discovery call.
Family Discovery Call
A focused 15-minute diagnostic call with our team using the Family Discovery Call Companion to understand your loved one's health status, current living situation, timeline, and goals.
Booking the Assessment
Following your free 15-minute phone or virtual assessment, we schedule the in-person Comprehensive Care Assessment—within 48 hours for urgent transitions or within 5 business days for routine planning. We will give you a clear written quote before you sign, no hidden fees.
Pre-Service Paperwork
Plain-language digital agreements signed before the assessment visit: Client Service Agreement, Consent for Care Coordination, HIPAA Notice of Privacy Practices and Release Authorization, Financial Agreement, and the Arizona Annual Home-Care Consumer Disclosure (A.R.S. 36-144).
Transparent Payment
Secure payment processing via credit card, bank transfer, or itemized invoice. Receipts and itemized statements are recorded in your account ledger.
Comprehensive Care Assessment
A licensed Registered Nurse evaluates health history, current medications, mobility, cognitive status, home safety, and support network in person.
Individualized Care Plan
Written by your Registered Nurse within 48 hours of assessment, outlining specific clinical goals, recommended services, visit cadence, and provider coordination steps for family approval.
Case Coordinator Assignment
A dedicated coordinator is assigned within 24 hours of care plan approval to maintain clear, consistent communication with family and providers.
Service Start
Care navigation, appointment accompaniment, family updates, and transition oversight begin strictly per the approved plan.
7-Day Check-In
A structured quality check-in with the client and family 7 days after service start to ensure satisfaction, comfort, and schedule alignment.
90-Day Care Plan Review
Formal care plan re-evaluation every 90 days (or immediately upon any significant condition change), with annual re-issue of statutory disclosures.
Strict Quality & Compliance Gates
- No Assessment Visit Without Signed Paperwork: All Step 5 pre-service legal and disclosure documents must be fully executed before our nurse visits.
- No Service Start Without Approved Plan & Payment: Services begin only after family approves the written care plan and payment is recorded.
- Authorized Scope Only: We deliver authorized care management, health navigation, and recovery coordination; medical treatments outside our non-medical scope are coordinated with licensed community healthcare providers.
Clinical & Regulatory Notice
Nurse Navigators provides professional non-medical care management, clinical advocacy, and healthcare navigation led by Registered and Licensed Nurses. Nurse Navigators is 100% private-pay and does not bill Medicare or commercial health insurance. For acute medical emergencies, dial 911 immediately.